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Policies

Real Antler Chandeliers Policies

 

1. Information Privacy Notice

 

2. Delivery Time

 

3. Shipping

 

4. Windows of Time

 

5. Rural or Gated Delivery Locations

 

6. Tracking Number

 

7. Damaged Shipment

 

8. Satisfaction Guarantee

 

9. Cancellations and Returns

 

10.Sales Tax

 

11.Pricing Errors

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Information Privacy Notice

 

This privacy notice discloses the privacy practices for Real Antler Chandeliers Company. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

 

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

 

2. What choices are available to you regarding the use of your data.

 

3. The security procedures in place to protect the misuse of your information.

 

4. How you can correct any inaccuracies in the information.

 

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via checkout, email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

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Delivery Time

 

Most of our antler chandeliers and decor is handcrafted upon order and shipment is usually within 4-6 weeks, however shipment times vary by manufacturer and by item so please check specific item for current delivery times.

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Shipping

 

At Real Antler Chandeliers our goal is to make shipping of antler decor as easy and cost-effective for you as possible. We offer FREE SHIPPING to 48 states on all orders over $139, and we work hard to find the fastest and safest way to get your order right to front door of even the remotest cabin.

 

Our free shipping includes "curbside delivery". This means the driver will pull up to the closest curb by your house. To keep costs down, trucking companies do not send two truckers with each load, and according to the shipping agreement, the driver is NOT required to lift your delivery from the truck nor carry your delivery into your house, however many drivers will assist in unloading if you tip them. Drivers are not allowed to enter your house. If your item is heavy, we strongly recommend that you plan to have at least 2 strong people to assist with unloading and the optional liftgate delivery service, which means the truck will be equipped with a lift to lower your items from the truck to the ground.

 

Also, please note that curbside motor freight service does not include unpacking the antler decor, assembly, placement, or removal of packing material. In some cases, however, curbside motor freight delivery can be upgraded to include inside delivery for an additional charge. Contact us at 858-876-0599 for details.

 

We also ship to Alaska, Hawaii, and Canada - we cover the cost to the nearest port or US border and then charge an incremental fee for the remaining transportation.

 

From Canada, call 1-858-876-0599 for discounted shipping.

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Windows of Time

 

Many customers ask us to “hit” a certain window when they will be at their cabin or hideaway, and actually, we have gotten pretty good at doing just that. Provided that your desired delivery timeframe is after our original estimated shipping date, please let us know at the time of your order and we can usually arrange for delivery within a 3-4 day window. The 3-4 days must be business / working days for the trucking companies (Holidays and weekends don't count).

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Rural or Gated Delivery Locations

 

Except for smaller individual items, which may be shipped by FedEx or UPS, most of our items are delivered free of charge by large 18-wheel freight trucks. If your delivery location is in an unpaved area, on narrow driveways, switchbacks or other area where a freight truck may not be able to navigate, please notify us upon ordering.

 

If your location is not accessible by an 18-wheel freight truck, you will need to either make arrangements to meet the truck in an accessible location, or in some cases we MAY be able to arrange for a smaller truck to make the final delivery for an additional fee.

 

If you are in a gated community or one with special entry restrictions, please let us know at the time of your order.

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Tracking Numbers

 

When your order leaves one of our warehouses, we will notify you of the tracking number and method of shipment. The freight company will eventually contact you when they are ready to deliver, however we strongly recommend that you contact the freight company proactively to schedule a convenient time for delivery.

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Damaged Shipment

 

Inspect your entire shipment upon delivery and BEFORE THE FREIGHT TRUCK LEAVES! It is the customer's responsibility to ensure that any damage is noted on the freight company's Bill of Ladings before the shipper leaves your residence or business so that a claim can be filed.

 

Contact Real Antler Chandeliers immediately and no later than 24 hours after receiving shipment and we will assist you in getting a replacement or repairs provided that the damage was noted on the freight company's Bill of Ladings at the time of delivery. Please retain a copy of the Bill of Ladings for your records and to help with any claims processing.

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Satisfaction Guarantee

 

We are committed to your satisfaction. We guarantee the quality and craftsmanship of every piece of antler decor we sell. We offer a manufacturer's lifetime warranty on materials and workmanship on all of our handcrafted antler decor and chandeliers. When you buy from Real Antler Chandeliers, you can be sure that your rustic decor will only appear rustic. The bottom line is, we want you to be happy with your antler art. More than that, we want you to tell others how happy you are. Word of mouth advertising is the very best--and most effective--advertising we have. Please feel free to call any time should you have a problem or question. Our toll-free number is 1-866-923-6932.

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Cancellations and Returns

 

The procurement process begins as soon as your order is placed. In most cases, your antler chandelier or accessory is being constructed specifically for you. Once the purchase order has been sent to the manufacturer, Real Antler Chandeliers is financially obligated to purchase the products ordered.

 

Generally, we are not able to accept cancellations or returns. We may, however, at our discretion and agreement from the manufacturer, make an exception to this policy. If you wish to request a change to your order, please call us as soon as possible. If you wish to return delivered items, you must call us at 1-866-923-6932 within 7 days after receiving them for return instructions. Items must be in original purchase condition for a refund, minus shipping charges in both directions and a 20% re-stock fee. Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return.

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Sales Tax

 

Real Antler Chandeliers collects sales tax only on orders shipped to California.

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Pricing Errors

 

Although Real Antler Chandeliers makes every effort to ensure our prices are affordable and competitive, we reserve the right to refuse, or cancel, any orders in the event a product is listed at an incorrect price due to typographical errors or other data entry mistakes. If your credit card has already been charged and Real Antler Chandeliers determines the pricing on the item is incorrect, we will contact you and give you the option of canceling your order, or paying any difference between the incorrect price and the actual price.

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