Policies

Shipping

At Real Antler Chandeliers, our goal is to make shipping antler chandeliers and antler lighting as easy and cost-effective for you as possible. We offer FREE SHIPPING to 48 states on all orders over $139, and we work hard to find the fastest and safest way to get your antler lighting or decor right to the front door of even the remotest cabin.  For an incremental fee, we ship to Alaska, Hawaii, and Canada.  For delivery quotes to Alaska or Hawaii please call 1-866-923-6932, from Canada call 1-858-876-0599.

Delivery Time

Our antler chandeliers, antler lighting, and antler decor is usually handcrafted upon order and our typical delivery time can range between 3 - 6 weeks.  

Windows of Time

Many customers ask us to “hit” a certain window when they will be at their cabin or hideaway, and actually, we have gotten pretty good at doing just that. If you can give us a 3-4 day window of delivery opportunity, we can generally time the shipment of your antler lighting or decor and arrange with the carrier to have it delivered within the time you require. The 3-4 days must be business / working days for the trucking companies (Holidays and weekends don't count).

UPS and FedEx

For smaller antler lighting or decor items, we often ship by UPS or FedEx. We use several different carriers for items that ship by truck. Shipping times vary, depending on where you are located, but average from 3-10 days from the time we ship your item. If your item is currently not in stock or special order, count on 20-30 days. If you are in a hurry for your order or need to receive your item within a certain delivery window, please call and we can tell you whether we can meet your timetable or not.

Shipments by Semi-Truck

If your antler lighting or decor is sent by truck, the trucking company will call the day before to set-up a delivery time. If you have ordered large items, you will need at least one person to help the trucker unload.

As you can imagine, most trucking companies do not send two truckers with each load. This would greatly increase the costs. If you cannot help or arrange for help to unload your antler lighting or decor, we may be able to make special arrangements with the trucking company, but there will probably be an extra charge. Also, please note that curbside motor freight service does not include unpacking the antler lighting or decor, placement, assembly, or removal of packing material. In some cases, however, curbside motor freight delivery can be upgraded to include inside delivery for an additional charge.

Generally speaking larger pieces such as antler chandeliers are sent by truck. Smaller items, can go by FedEx or UPS. If you have questions about delivery, please give us a call. Also, if you have a winding, mountainous or snowy drive that no large truck could get into, please notify us of that in the beginning and we will see what we can do.

If your antler lighting or decor is delivered by an 18-wheeler (freight truck), as most of our larger orders are, and your cabin is at the top of a mountain with switchbacks on the way up (e.g. semi-trucks cannot get up there), please let us know from the start of your order. Our free shipping option includes normal delivery by an 18-wheeler. If you need a smaller truck to get the antler furniture or decor up a mountain or into another remote area, you will need to either make the arrangements for that end of the delivery or cover whatever charge is incurred for hiring a smaller truck to deliver the decor or furniture. Also, if you are in a gated community or one with special restrictions, please let us know at the time of your order.

Tracking Numbers

When your antler lighting or decor order leaves our warehouse, we will notify you of the tracking number and method of shipment (as soon as we receive them from our shipping department). If your order is shipped via freight truck or semi, the delivery is usually “curb side” delivery. This means that the driver will get as close as he safely can to your home and unload the decor and/or furniture there. Ideally, more than one person will be on hand to help you carry the decor or furniture into your home. Most truck drivers will not carry the furniture into your house, so you need to plan for that eventuality.

Return Policy

If there is some damage to your antler lighting or decor during shipping, or a defect due to manufacturing, we will repair or replace the damaged parts at our expense. Because most of our antler lighting and decor pieces are handcrafted upon order, we generally do not accept returns from customers who order antler lighting or decor and then later decide they ordered the wrong thing or do not like it.  However, some of our manufacturers will accept returns provided the customer pays the original delivery charges, return shipping, and a 15% re-stocking fee.

Cancellations Policy

The procurement process begins as soon as your antler lighting or decor order is placed. In many cases, your antler lighting and decor being constructed specifically for you. Once the purchase order has been sent to the manufacturer, Real Antler Chandeliers is financially obligated to purchase the products ordered. Generally, we are not able to accept cancellations or returns. We may, however, at our discretion, make an exception to this policy. If you wish to request a change, please call us as soon as possible. If you wish to return delivered items, you must call us at 1-866-923-6932 within 7 days after receiving them for return instructions. Items must be in original purchase condition for a refund, minus a 15% re-stock fee. Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return.
 

Pricing Errors

Although Real Antler Chandeliers makes every effort to ensure our prices are affordable and competitive, we reserve the right to refuse, or cancel, any orders in the event a product is listed at an incorrect price due to typographical errors. If your credit card has already been charged and Real Antler Chandeliers determines the pricing on the item is incorrect, we will contact you and give you the option of canceling your order, or paying any difference between the incorrect price and the actual price.